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Tuesday 20 September 2011

Resolving Conflicts at Work


Friction in the workplace can be stressful and counterproductive for everyone involved. Learn to resolve the situation:-
  • Decide whether you want to confront the person who is bothering you.
  • It is usually better to air grievances in the open.
  • Speak to the other person calmly, politely and rationally.
  • Focus on the situation and facts, avoiding gossip and personal attacks.
  • Do not express resistance in your posture, facial expression or tone.
  • Be assertive without being aggressive.
  • Listen to the other person carefully. What is he trying o say? Be sure you understand his position.
  • Express interest in what the other person is saying. You can acknowledge his ideas without necessarily agreeing or submitting.
  • Communicate clearly what you want, offering positive suggestions and recommendations. Be willing to be flexible.
  • Speak to your superior if a problem with a difficult co-worker seriously threatens your work.
  • Deal with problematic personalities by trying to understand what motivates their behaviour.
  • Tailor your actions to work with the personality type.
  • One you grasp why people behave as they do, you will be able to interact with them more effectively.